Students’ Readiness for the Adoption of Artificial Intelligence for Support Services: Qualitative Evidence from Al-Hikmah University, Nigeria

Abstract

This study investigates students' perceived readiness for the adoption of artificial intelligence (AI) support services in Nigerian universities, focusing on Al-Hikmah University as a case study. The data were collected from 45 students who were selected via stratified, purposive and convenience sampling techniques. Thematic analysis was employed to analyze the interview transcripts. Factors influencing students' readiness include perceived usefulness, ease of use, and concerns about privacy and job security. The findings suggest that students at Al-Hikmah University are generally positive and open-minded about the potential of AI to enhance their learning experiences and support services. The study identified several benefits of AI-based support services, including personalized learning experiences, access to information and resources at any time, and the potential to improve efficiency in administrative processes. While students are generally receptive to AI, the study also highlighted some concerns and challenges. These include privacy concerns related to data collection and usage, and the need for adequate training to effectively use AI tools. In conclusion, the study on students' perceived readiness for the adoption of artificial intelligence (AI)-based support services in Nigerian universities, focusing on Al-Hikmah University, provides valuable qualitative evidence on the attitudes and perspectives of students toward AI technology in the context of higher education.